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Refund policy

Refund policy

You have the right to revoke this contract within fourteen days without giving any reason.

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The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

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To exercise your right of revocation, you must inform us (company CBS Cologne Business School GmbH, Hardefuststraße 1, 50677 Cologne+49 (221) 93 18 09 0, e-mail address: shop@cbs.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample revocation form, which is not mandatory.

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To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we have all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than within fourteen days from the day on which the notification of your revocation of this contract is received by us. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

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We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to KR Entertainment GmbH, Max-Ernst-Straße 4, 50354 Hürth, Retourencenter CBS without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

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You shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the quality, characteristics and functioning of the goods.

  • Exclusion or. premature expiry of the right of withdrawal

    The right of withdrawal does not apply to contracts

    - for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer;
    - for the supply of goods that can spoil quickly or whose expiration date would be exceeded quickly;
    - for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no control;
    - for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

    The right of withdrawal expires early for contracts

    - for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
    - for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature;
    - for the delivery of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.
  • * * * END OF DISCLAIMER * * *

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    Sample cancellation form

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    (If you wish to cancel the contract, please complete and return this form.)

    To
    Company
    CBS Cologne Business School GmbH
    Hardefuststraße 1
    50677 Cologne

    E-mail address: shop@cbs.de

    - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

    - Ordered on (*)/received on (*)

    - Name of consumer(s)

    - Address of consumer(s)

    - Signature of consumer(s) (only if notice is on paper)

    - Date

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